Introduction (Please Read):
The purpose of this tech doc is to help you revert back to an earlier backup.
NOTE: when you revert back to an earlier backup you will lose any data you have put in the database since the date and time of the earlier backup. It is best to find out how to fix the problem before attempting this procedure. If you believe this is the only way to get running again then the following steps will help.
If you are running a network version of the program, make sure everyone is logged out and won’t try to login again until you have reverted to the earlier database. Run the following directions on the computer that stores the database.
Step 1. While in the program select the File pull down menu and click on “Backup Agent”
Step 2. Find the location of the folder where your backup is stored – make a note of the folder and go to the next step.
Step 3. Open “My Computer” and locate the “REALHOUND IP Backups” folder and, open the folder that corresponds to the day that you need to go back to by clicking on that day. It will open the next screen.
Step 4. Right click on the zipped (Property.mdb.zip) file and select “Extract All”.
Step 5. Run the Extraction Wizard.
Step 6. Let the Extraction Wizard unzip the file in the default folder and click ‘Next’.
Step 7. Place a check mark in the box next to “Show Extracted files” and click on Finish.
Step 8. This will open the following screen. Open the new “realhndip” folder that the Export Wizard made.
Step 9. Your old database file should be the only file in this folder.
You may have saved your Realhound® Live! files in a different location, when you installed it. If you have, go to that location.
Step 14. Start the program and re-enter your data that was entered since the time the last restored database was backed up.